Shipping, Returns & Our "Happiness Guarantee"

The Love Middy "Happiness Guarantee"

Since want you as pleased as punch with your new purchase, meet our100% Happiness Guarantee:

If for any reason you're not satisfied with your order...

• all items may be returned or exchanged within 14 days

AND...

• all refunds are issued within 30 days.

 

Turnaround Time

All Love Middy couture—everything in our "Wear" category and lots in "Nest," too,—are made-to-order...and that kind of attention to detail takes tiiiiime.

Unless otherwise noted, Love Middy orders ship within 2-4 weeks. During that process you'll get a handful of helpful emails updating you on your order status; however, during that special phase of the couture process—while your design is being brought to life—don’t think we’ve forgotten you, Girl. The quiet means your treasure is coming together. The moment it’s ready, we’ll be a hollaback girl and let you know.

 

Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx
  • DHL

 

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders being sent via First Class USPS will not have tracking numbers.

 

Shipping Rates

The rate charged, if any, for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be, if any, and you will have a chance to not place your order if you choose not to.

 

Back Orders

If an item in your order is delayed or on back order, we will ship you the part of your order that we can immediately fulfill. When the delayed item becomes available, we will ship you the rest of your order. You will not be charged additional shipping and handling for the second shipment.

 

Returns

Your item must be in its original, unused condition to be returned (unless there is a manufacturer defect) and returned within 14 days of your purchase.

 

To initiate a return:

1) Please email kimberly@lovemiddy.com to request a refund. You will then be emailed a tracking number and a pre-paid shipping label.

2) Include in your package a signed letter stating the reason for your return and the original receipt. 

Mail your returned item to:


     Love Middy
     10 Stanridge Rd.
     Chagrin Falls, OH 44022

 

    Return exceptions:

    Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

     

    Exchanges

    If your clothing item is in like-new condition, you may exchange your clothing item for a different size or color. 

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